The West Kelowna Outreach Team provides a continuum of service that begins with engagement at the street level.

Connection – engagement and service provision to those living rough in West Kelowna 

  • Providing hot meals, harm reduction and hygiene supplies daily 
  • Sourcing outdoor clothing and survival gear as needed 
  • Case management supports for those living rough (examples include referrals to supportive housing programs, transportation to appointments, connection with income supports, assistance in obtaining market housing, application for identification etc) 

Support – assisting temporary housing program staff with offsite resident needs and peer mentorship, training and employment opportunities 

  • 14 hours per week of peer outreach work is an opportunity provided to residents of the temporary housing program. This peer program provides training and work experience for formerly homeless individuals. 
  • Up to 50 hours of peer hotel work is provided to residents of the temporary housing program. This peer program provides training and work experience for formerly homeless individuals. 
  • The outreach team supports temporary housing residents in getting to and navigating appointments with long-term supportive housing providers, market rental housing interviews, grocery shopping, court dates, moving etc. 

Homeless Prevention – transitional supports once clients obtain long term housing 

  • Weekly or bi-weekly connection with clients once long-term housing is secured until the client is settled and natural supports are established. 
  • Support includes ensuring clients have basic needs met including income supports, food security, hygiene supplies, furniture and other necessities of daily living. 
  • Maintaining a relationship ensures clients do not cycle back into homelessness if housing is not suitable for any reason. Outreach workers can work with clients on address needs that make housing not sustainable including moving to alternate housing when needed.