Job Title: Residential Worker


Reports to: Site Manager

Effective Date: Open

Last Updated: Open


The Residential Worker (RW) reports to the Site Manager and works in accordance to the mission and philosophy of Turning Points Collaborative Society.

RW’s are direct service staff working within a 24-hour, 7 days a week supportive housing or emergency shelter environment with adults struggling with a variety of issues including homelessness, substance use and mental health.

They provide intakes, orientations and support for clients and residents and connect with public service agencies relevant to the needs of these individuals without discrimination. RW’s ensure that clients’ physical, emotional, social, medical needs are met and provide a welcoming, safe and secure environment while enhancing quality of life through activities of daily living and the development of life skills. Must be available for a variety of day, afternoon, night and weekend shifts.

This position requires union membership. This position is casual on call for day, afternoon and night shift coverage.


  • Provide support, supervision and assistance to homeless adults who may be facing multiple barriers.2
  • Refer residents to a variety of community services.
  • Interview and provide necessities; ensuring a safe and supportive environment for all.
  • Complete required records and maintain statistical data.
  • Provide assistance for new staff.
  • Job duties are complex and may have a few disagreeable factors.
  • Assist with meal services.
  • Maintain cleanliness of the site by completing daily shift duties as required.


 Education and Knowledge: 

• Diploma in human or mental health services
• Minimum Grade 12
• Occupational First Aid Level 1
• Basic CPR certification
• Food Safe certification
• Managing Hostile Interactions, Mental Health First Aid, Naloxone, Trauma Informed training is an asset.
• Providing direct human services to clients who are economically disadvantaged, experiencing mental health challenges, and/or drug/alcohol dependence in a diverse environment.
• Familiarity with community resources; such as addiction, mental health, income assistance, and harm reduction.
• Understands and maintains clientele/worker boundaries.
• Supervision and monitoring of clients in a residential setting.
• Understanding of the issues surrounding homelessness, unemployment, mental health, drug and alcohol dependence and harm reduction.
• Demonstrated ability to supervise, monitor, and support clients.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Strong physical and mental ability to perform work task and operate job related equipment.
• Excellent verbal and written communication, organizational skills and the ability to maintain detailed and accurate records.
• Criminal Record Clearance-Vulnerable Sector-required.

 Training and Experience: 

Instructions for submitting your application:

Clearly refer to the Job Posting title in the subject line of your e-mail and in your cover letter.

Please submit a cover letter and resume explaining how your education, experience, knowledge, skills and abilities fit with the requirements for the position. Academic credentials will be verified.

Include the names of three professional references. References will not be contacted without prior approval from the applicant.

Please submit your resume to careers@nullturningpoints.ngo

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