JOB SUMMARY:
Reporting to the Executive Director of Quality Assurance and the Regional Director of the Southern Interior, the Affordable Housing Site Manager is responsible for operational management of residential properties. The Affordable Housing Site Manager is tasked with addressing tenant concerns, ensuring the collection of rent, and dealing with maintenance issues of the properties.
KEY DUTIES & RESPONSIBILITIES:
1. Oversees, coordinates the maintenance, and inspects all designated buildings and properties. Coordinates ongoing maintenance and inspections to comply with all relevant laws, codes and policies and procedures of the Society.
2. Ensures up to date application of all Residential Tenancy Act (RTA) laws and ensures tenants are knowledgeable of and compliant with the RTA and building policies and procedures.
3. Identifies and orients tenants to the building, including processing applications and developing tenant and unit files. Oversees rent calculations and verification of income, rent intake and deposits, move-in/move-out procedures.
4. Develops tools and systems to educate residents and tenants on and promote adherence to TPCS policies and procedures; and advances a sense of responsibility in tenants for their role in maintaining units and common areas.
5. Financial Administration – develops and implements financial administration and control procedures in coordination with the Society’s Executive Director of Finance. Monitors and authorizes program expenditures within delegated authority limits and maintains financial records in accordance to established procedures. Provides input to the management team in the preparation of the Society’s annual budget.
6. Recruiting – posting vacancies, recruiting, conducting interviews, selecting and hiring staff.
7. Managing Staff – managing staff performance and conduct – supervising day-to-day work, directly assigning work, resolving workplace disputes, assessing the performance of staff, imposing discipline, terminating employment
8. Oversees the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards and licensing requirements are met.
9. Ensures efficient and cost-effective operation of the housing units within TPCS.
10. Provides input and advice to the Executive Director of Quality Assurance and the Regional Director of the Southern Interior regarding the development and implementation of policies and procedures. Provides support and advice directly to the Executive Director of Quality Assurance and the Regional Director of the Southern Interior with respect to personnel matters, business direction and service delivery.
11. Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
12. Liaises with and/or promotes the interests of clients with other community service providers, professionals and school personnel as required. Accompanies clients to meetings and appointments as required.
13. Liaises with landlords, building management companies, community service providers and other professionals to coordinate housing provision.
14. Maintains related records and statistics and provides reports to the organization, stakeholders and funders as required.
15. Perform administrative and other related duties as required.
EDUCATION AND KNOWLEDGE:
Degree in a human/social service related field or
Licensed Property Management Designation or
Community Social Service diploma or equivalent or
Minimum Grade 12 and 5 years recent related experience or
An equivalent combination of education, training and experience
Knowledge of Buildium or other property management software.
TRAINING: