Site Manager- Shelter, Vernon


Reporting to the Director of Housing, the Site Manager is responsible for program development; human resource management, financial resource management; delivery of services; assessments/tests tools; interpretations and treatment of residents of Turning Points Collaborative Societies programs and sites. The Site Manager provides consultation to program partners and referral sources regarding issues relevant to the program.


  1. Develops, implements, and evaluates all aspects of the program. Including but is not restricted to the following: policy and procedure manuals; admission criteria and/or continuum of care planning.
  2. Provides input and advice to the Director of Housing regarding the development and implementation of policies and procedures. Provides support and advice directly to the Director of Housing with respect to personnel matters, business direction and service delivery.
  3. Recruiting – posting vacancies, recruiting, conducting interviews, selecting and hiring staff.
  4. Managing Staff – managing staff performance and conduct – supervising day-today work, directly assigning work, resolving workplace disputes, assessing the performance of staff, imposing discipline, terminating employment
  5. Financial Administration – develops and implements financial administration and control procedures in coordination with the Society’s Controller.  Monitors and authorizes program expenditures within delegated authority limits and maintains financial records in accordance to established procedures.  Provides input to the management team in the preparation of the Society’s annual budget.
  6. Gathers information relevant to the client’s problems, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires.  Reviews the information gathered to identify problems, needs and risks.
  7. Develops, implements and evaluates short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor.  Evaluates the effectiveness of the intervention plan, reports on clients’ progress, and discusses related concerns with the supervisor in order to resolve identified problems and move towards defined objectives.
  8. Plans, prepares and conducts group or individual counselling sessions using techniques such as active listening, conflict resolution, basic group counselling, and basic psycho-educational group methods to resolve the identified problems, needs and risks.  Provides skill building in areas such as parenting skills, anger management or self-management techniques.
  9. Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
  10. Liaises with and/or promotes the interests of clients with other community service providers, professionals and school personnel as required.  Accompanies clients to meetings and appointments as required.
  11. Liaises with landlords, building management companies, community service providers and other professionals to coordinate housing provision.
  12. Maintains related records and statistics and provides reports to the supervisor as required.
  13. Monthly On Call Manager rotation -after hours emergency contact, scheduling and support for Vernon sites.
  14. Perform administrative and other related duties as required.

Education and Knowledge:

Degree in a human/social service related field or

               Licensed Property Management Designation or

               Community Social Service diploma or equivalent or

               Minimum Grade 12 and 5 years recent related experience or

               An equivalent combination of education, training and experience