WorkBC Case Manager

Work Location: Hybrid: Home & Gateway Support Services Building – Vernon

Shift Schedule: Monday – Friday 8:30 am – 4:30 pm

Title/Grid Level: Excluded

Nature of Position:

WorkBC Case Managers are responsible for a full suite of services including client needs assessment, employment counselling, facilitation, ongoing case management, client financial supports and services, referral and follow-up.

Job Duties (in brief):

This position’s work requirements include a broad range of complex responsibilities including direct client services, computer data entry, financial evaluation, conflict resolution and negotiation, time management and organization. WorkBC Case Managers must be able to manage multiple tasks at one time, maintain a high degree of confidentiality, plan and organize strategically, handle ambiguity and resolve challenges.

· Support clients to access all necessary resources in the community to support their WorkBC services plan.

· If appropriate, direct and refer the Client to other programs and resources, including WorkBC Apprentice Services and WorkBC Assistive Technology Services.

· Develop and revise client action plans based on initial and continued client needs assessment.

· Monitor client progress, review each service result and determine need for additional services.

· Ensure case managed services on the action plan are completed.

· Contact client at agreed-upon schedule to determine service outcomes.

· Ensure all relevant information, in regards to service or financial support, is recorded in the client file according to Ministry Policy and in-house standards.

· Close client files and provide follow-up services at appropriate time frames.

· Record client employment outcomes at required intervals.

· Administer financial supports according to established policies and procedures to minimize financial loss and avoid duplication of other funding sources.

· Complete appropriate documentation attached to case managed services delivered to ensure accountability for services offered.

Coordinate and communicate key information to other staff delivering case managed services for clients (e.g., placement services, self-employment services) to ensure client success.

Qualifications, Competencies & Experience:

· A post-secondary certificate, degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resource management)

· Minimum of three to five years of experience working in career development sector preferred

· Demonstrated ability to provide excellent client-centred services

· Demonstrated ability to manage client caseloads effectively

· Ability to produce clear, concise and professional documentation

· Ability to quickly enter data into industry file management systems

· Strong technical and professional writing abilities including editing, spelling, grammar, creating verbiage and proofreading

· Ability to manage any situation in a respectful, professional manner

· Competence in de-escalating clients presenting health and safety concerns

· Demonstrated ability to plan and think strategically

· Time management and the ability to perform multiple tasks concurrently

· Ability to comprehend and interpret extensive program policy including identifying when exceptions to policy are appropriate

· Proficient in creating clear, objective and professional documentation

· Aptitude to learn and utilize extensive industry-specific software and databases

· Strong keyboarding and computer operation abilities

· Criminal Record Clearance-Vulnerable Sector-required.

· Valid BC Class 5 Drivers’ License